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At last, Phoning Manager V2 is finally ready for use. I have been on this .NET project for more than 4 month. What an experience that was!!! Learning VB.NET and developing at the same time was simply fantastic.

Today, was the first “real” test of the application. A total of 3000 records was loaded into the database. Everything worked perfectly well, expect for the part where i had to explain (*in french*) to the girls how to use the application. After that came the worst part. Sitting for more than 2 hours by their side and monitoring their actions and taking notes for any further optimisation (Version 2.1.0)

Anyway, it feels great to see your application working fine after all those googling/debugging sessions.

Pheew… YATTAAAAAAAAA

What is Phoning Manager?
Well it is a multi-threaded client - server application that has the main purpose of facilitating the tasks of the teleagents and their supervisors. The server automatically send contact details and relevant questionnaires to the teleagents once they have finished a call or when they are free. The server intelligently caters for relaunching of calls at specific date/time. The supervisor has now more managerial controls, i.e, watching realtime statistics of the duration, number of calls, number of break, etc per teleagents or campaign. In short, it’s about optimisation.

Components/Modules used for development

• TAPI3
• Network Sockets (async connections)
• Background Worker
• Threads
• Thread Timers
• Delegates
• MySQL
• Crystal Report
• EXCEL component for reporting
• Binary and Memory serialization

If you need help in any of the above component, i will be glad to help.